The notion of Artificial Intelligence (AI) has been buzzing beyond the globe for years. However, it was not until recently,...

Speech analytics is the core enabling technology behind intelligent contact centers, releasing insight on 100 percent of calls by combining...

With the appearance and advent of RPA, companies are starting to see significant growth in terms of profits and scaling...

Blockchain technology, as is known by all authorizes digital information to be distributed, but not mimicked and was initially being...

Gen Z is the real “digital natives” even when compared to the Millennials. They desire constant feedback and appreciation in...

Artificial intelligence (AI) is growing up to make a differentiation in the business communications area. With numerous solutions already available,...

Contact center technology is as essential to the success of an establishment as any other business application. But, like maximum...

The popularity and importance of digital marketing have evolved over the years. Today, most businesses implement strategies involving digital marketing...

Since its conception in 2008, blockchain has developed into one of these incredibly flexible technologies that can efficiently be used...

When we study artificial intelligence, we can see AI as innovative only if it creates some science-fiction situation that couldn’t...