“With the NewgenONE Digital Transformation Platform, customers can unlock simplicity in their business operations, enabling their stakeholders to participate, utilize information, make informed decisions, and enhance customer experience.”
Today, many disruptive forces in the business environment are influencing insurance organizations to reinvent their offerings. Start-ups focused on revolutionizing the way people buy insurance and how insurers manage risk are challenging the traditional insurers to innovate. “One size-fits-all” is no longer an option for insurance providers. Clients today expect customized policies tailored to their needs. And matching offerings to the customer’s needs is a priority to remain relevant. These bottlenecks inadvertently lead to a higher turnaround time for customer service, delayed claims processing, mishandling of complaints, error-prone underwriting, growing operational costs, and dwindling customer loyalty.
Newgen Software can help insurance providers transform vital functions, including customer onboarding, underwriting, claims processing, and policy administration, with their insurance-specific applications built on their unified NewgenONE Digital Transformation Platform with low code capability.
Newgen is a trusted technology partner for global insurance companies, with their platforms consistently recognized by leading industry analysts. They continue to enable insurance carriers across geographies to foster innovation and strategize their journey cohesively and sustainably. Newgen’s product suites are well-equipped to address two critical factors for the insurance industry: “speed of implementation” and “configurable applications.” The NewgenONE Digital Transformation Platform provides a unified and agile interface layer that streamlines all processes. It enables end-to-end underwriting, claims, policy servicing, complaint management, field inspection, and marketing ad review processes. It is a cloud-based low code platform with a robust integration ecosystem. The platform encompasses Newgen’s native process automation, content services, and communication management to simplify complex, content-driven business needs.
The NewgenONE platform is backed by 30 years of passion and innovation. Year after year, the platform has been recognized by leading industry analysts. Using the platform, their customers have been successful in running award-winning operations around the world. With the NewgenONE Digital Transformation Platform, customers can unlock simplicity in their business operations, enabling their stakeholders to participate, utilize information, make informed decisions, and enhance customer experience.
Enterprises across industries embrace digital transformation to simplify complex processes spanning multiple siloed departments, information across disparate data systems and files, and customer engagements across channels. And NewgenONE is the only platform that can handle any level of complexity and help enterprises deliver a superior employee and customer experience.
Their digital transformation platform does it all—from developing 100%, custom-fit business applications to helping enterprises leverage hyper automation and robotic process automation, from enabling scalability in processes to simplifying multiple use cases across industries. The platform seamlessly handles complex business processes and manages the complex information related to those processes.
Newgen has always been an innovative company and has applied for 44 patents so far, of which 20 have been granted in India and the US. “We listened to our customers to keep enhancing our solutions into products and then into a platform. We chose to grow organically without merging with another organization or acquiring a company/technology,” says Anurag Shah, Head of Products & Solutions, Americas, Newgen Software. “And we natively developed our platform from scratch. We live our mission as an organization, continually transforming businesses through our innovative technology and go-to-market approach, including our growing partnership with consulting companies and global system integrators.”
With their global implementation experience and vast domain knowledge, Newgen has ready-to-deploy solutions to enable a faster go-live. They primarily offer cloud deployment, but hybrid and on-premises deployment options are also available. “Our dedicated teams capture requirements based on the client’s specific challenges to deliver quick solutions and ensure rapid rollout of new products and services,” adds Shah. “Our implementation team facilitates easy migration and integration by creating a strategy that aligns perfectly with client requirements without any business disruptions.”
Recently a leading health insurance provider developed and launched a core health insurance system using Newgen’s digital transformation platform with low code capability. They delivered on the customer’s expectations within eight months of expressing the need, even though most of their teams were working remotely due to the pandemic. The application has hundreds of screens, tens of processes, complex business rules, integrations and adheres to security and compliance requirements. Traditionally, similar application development projects would have taken 2.5-4X the time and resources entailing massive code development, debugging, bug fixes, and back and forth. The low code development methodology and its suitability for rapid application development and deployment ideally suited this innovative case. “We look forward to achieving newer heights with our able and experienced team. We are getting future-ready and strengthening our capabilities to capitalize on opportunities in the digital transformation space,” says Shah.
