“CCT is focused on innovation and best practices to optimize and enhance existing infrastructures, to provide unique solutions for a perfect customer relationship.”
CCT is leading the way in total customer experience solutions by offering an end-to-end approach to managing deeper customer relationships through modern Omni-Channel and Unified Communication Solutions. The extremely knowledgeable Consulting and Integration team is on the leading edge, to define new requirements for modern, customer-oriented communication and integrate these into an innovative customer service solution.
CCT offers Solutions for Small-Medium Companies as well as large Enterprise Solutions on a Basis of a best of breed vendor portfolio, as well as CCT`s own Omni-Channel Desktop Solution ContactPro, which is integrated with the major partner vendors as well. Major integrations include Avaya, Salesforce.com, MS Dynamics & Skype for Business as well as SAP CRM, CafeX Communications and Moxtra. For 2015 CCT received the worldwide Avaya DevConnect Partner of the year award and CCT ContactPro Portfolio is available through the Avaya Selected Partner Program SPP on a worldwide basis, as well as the Avaya Snap Store for the new Breeze and Oceana Omni Center Platforms.
CCT is focused on innovation and best practices to optimize and enhance existing infrastructures, to provide unique solutions for a perfect customer relationship. Based on modern technology, CCT helps Enterprises, to engage with the new generation of customers via Mobile Engagement Solutions, Chat, Video and Social Media. This way Contact Center costs can be reduced and better customer relations can be built.
[ width=”1/2″ css=”._1550727596283{margin-left: 0px !important;border-left-width: 0px !important;padding-left: 0px !important;}”]
CCT has been founded in 1999. The private Company has >50 employees and works closely with Customers and Partners around the world. Their world-class team includes seasoned industry veterans and young talents who are passionate about clients, gaining competitive advantage by delivering excellent customer experience.
Andrea Kreuter, founding member and managing partner of CCT Germany GmbH, is leading the project management implementation services for complex contact center software integrations. Andrea has more than 17 years of experience in customer interaction management with companies such as Avaya, NCR, Siemens Business Services, T-Systems and other leading communications vendors.
Modern Unified Communications Solutions and Contact Centers require a flexible and dynamic environment, based on customers’ changing needs. Customers are more demanding and aware than ever before. They want to take advantage of the latest technologies and interact in simple ways, across new channels, whenever it is convenient for them.
Today’s customers have detailed requirements about how to shop, pay and communicate. These changes also add pressure to the employees and customer service agents, as their role grows in complexity and importance and on top, increased productivity is in high demand.
CCT can help you keep pace with changing customer expectations and help you turn good customer service and innovation into a competitive advantage. They have unified their entire unified communications (UC) and contact center (CC) services so they can provide the best customer and agent experiences.
CCT is leading the way in Omni-Channel customer engagement solutions. CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile-based interactions, such as Web RTC, chat, co-browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers.
ContactPro (CP) is the perfect solution for agent desktops in an Omni-Channel Contact Center environment. ContactPro empowers agents to efficiently serve customers in today`s demanding world of Omni-Channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing infrastructure while decreasing contact center costs and increasing customer satisfaction.
CCT is the market leader in developing contact center solutions that deliver outstanding customer interaction and highly productive agents. Their technical team is proficient in the development of the latest products and services.
